BONUS: How this Company Missed a Golden Opportunity to Make a Comeback
The golden opportunity missed: how this company could have easily made a comeback and turned me a raving fan (but didn’t)
About This EpisOde
If you’re a CEO, this probably applies to you and you may have even had your team do exactly this…
If you host a podcast or you listen to anything via amazon, then I bet you’ve heard ALL ABOUT amazon launching a podcast platform where you can submit your podcast for amazon to distribute to anyone who listens on amazon podcast.
BUT, let me tell you how dumbfounded I was after I went to submit my podcast to this amazon podcast platform.
So here’s what happened…
→ googled how to do it
→ the blog post literally said “if you have (my host) it’s better to do it from the back end of your account so you can track your specific stats”
→ Libsyn should be the one telling me this! Listen back to episode 16 on the Delight Your Soulmate Clients podcast to hear about my experience first joining (IF THEY HAD TAKEN MY ADVICE FROM THAT EPISODE, I WOULD HAVE ALREADY KNOWN!)
Libsyn, I know you can do such better work than this.
Here are your takeaways Libsyn:
All you have to do is this…
→ be my go-to-source for updates
→ when some new popular platform comes out, tell me ahead of time, make me look like a boss for easily submitting to this new platform because it was so easy ONCE I KNEW ABOUT IT FROM SOMEONE ELSE
Here’s what’s missing from the Client Delight™ Framework.
→ Delivering what I expected
→ the next step with immediate value
Once they have all 8 pieces in place, they’ll be good to go.
This is what I do with my clients, if you want to check it out go to ClientDelightFramework.com
Here’s what you can implement into your business right now:
→ be the go-to source for keeping them up-to-date
→ if something comes out, and you have a super easy way for your clients to get immediate value TELL THEM!!!!!!
Are you ready to up your retention + referral game?
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