Episode 1

Introducing Delight Your Soulmate Clients

Jun 30, 2020 | Podcast Episodes

Hey, my name is Kai Hernandez, I am the Client Delight™ Expert & host of this podcast Delight Your Soulmate Clients.


Kai Hernandez | The Client Delight™ Expert 

About This EpisOde

Let me ask you a few questions…

  • Did you start your business to make an impact?
  • Are you working on your business because you know your product or service will make a difference to your community, your customers, and the world?
  • Is it your dream to have loyal fans who boldly support and amplify your business and your impact?
  • Do you, CEO, want to ignite & delight your soulmate clients, turning your business & client list into a retention & referral machine?
  • Do you want to be able to recognize the big and little things alike that can impact/alter the way your clients feel about your business… and by association, the way they interact with, engage, and even promote your business?

If you said yes to any or all of those, you are in the right place, because that’s what this podcast is all about.

What You can expect from this podcast:

I am going to take you with me each week as I walk you through my experience with a product/service and lay down: the good, the bad, and the ONE THING that should be done *right now* to increase delight for their clients. Then learn how you can apply this to your own business.

→ exposing the successes and failures of companies (large and small alike) when it comes to delighting (or failing to delight) their soulmate clients. Because Delighted Clients are FIVE times more likely to refer clients to you.

→ actionable steps you can take right away to increase your Client Delight


How it all got started…

Psychology degree (always been fascinated by human behavior, relationships, and especially businesses [side note: I was originally planning to go back to school for my Masters in I/O psychology, which is essentially business psychology, before I became an entrepreneur])

Passionate about women in business, serving women and supporting women who are embracing their calling in the world (see throughout as a common thread because that’s what is important to me) highlight, showcase and celebrate

I am super passionate (read: OPINIONATED) and I’m not afraid to tell it like it is (I have been accurately accused of not thinking before I speak many times) and it took me a while to realize it, but this has actually been an incredible gift, and I am excited to share my loudmouth expert opinions with you.

My vision for my listeners
If you’re listening and think this is incredible, but you want to know what you can get out of this for you…

Here’s my promise to you

→ take these tools and implement them to see growth
→ take my insights and increase your Client Delight
→ turn your business into a retention & referral machine (and increase your bottom line) by simply focusing your efforts on delighting your current clients.


Join me in Episode One – let’s start this journey together.
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