Episode 14 How this company went from honeymoon phase to headache really quick Why this email marketing platform almost lost my business during the TRAIL period!...
Episode 13 How this company took me from cold lead to raving fan & loyal customer in a just a few days How this template shop immediately made me a raving fan + loyal customer...
Episode 12 BONUS: How this brand turned something as simple as sending an e-card into an alluring & irresistible cycle How this brand turned something as simple as sending a gift card into an alluring & irresistible cycle that I am delighted to repeat....
Episode 11 How I went from being all-in, to deciding not to purchase from this brand again Why I don’t think I will ever purchase from this brand again, even though I love what they stand for....
Episode 10 How I went from being over the moon about this brand, to feeling a bit duped to be honest How I went from being over the moon about this brand, to feeling a bit duped to be honest....
Episode 9 why this father’s day gift gave me buyer’s remorse even though the brand serves an important and noteworthy cause Why this father’s day gift gave me buyer’s remorse even though its an incredible product & serves an important and noteworthy cause...
Episode 8 Why this workout app frustrates me almost everyday + how it could easily be fixed Why this workout app frustrates almost every time I open it even though it is an incredible product and I’ve been using for almost two months....
Episode 7 Why it took me six months + visiting a competitor to realize how incredible & unique this brand truly is Why it took me six months + visiting a competitor to realize how incredible & unique this business truly is...
Episode 6 BONUS: Why I’m not upset this brand made what I invested in useless Why I am not upset that this company essentially make a product I invested in and use, useless...
Episode 5 How this brand got me to 2x my investment in under 30 days How this company 2x my investment with them and created a loyal fan in less than 30 days and this was shortly after having had a negative experience with a similar product. ...
Episode 4 BONUS: How my accountant got me in trouble with the IRS over thousands of dollars Why one quick response to our email, made us break up with the tax guy we had been loyal to for years...
Episode 3 How I went from investing to clicking unsubscribe in 2 days Why the book Superfans didn’t really make me a superfan, even though Pat Flynn is an incredible entrepreneur and the book has been a great guide and resource....
Episode 2 How this *one small thing* broke my loyalty to this company Why I won’t be buying anymore client gifts from Society6 even though I love what they stand for....
Episode 1 Introducing Delight Your Soulmate Clients Hey, my name is Kai Hernandez, I am the Client Delight™ Expert & host of this podcast Delight Your Soulmate Clients....
Download my Client Delight™ Framework Checklist & increase your retention today 💸
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